BACK TO SHOPPING

SHOP NOW

ABOUT US

SUBMIT A RETURN

Franc Help and Advice

<p><span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Our fabric is custom knit and dyed for us here in Toronto. As for the material, the TENCEL is from Austria, and our GOTS Organic Cotton is from Turkey. Both materials are spun into yarns in a certified facility in Turkey.</span></p>

Our fabric is custom knit and dyed for us here in Toronto. As for the material, the TENCEL is from Austria, and our GOTS Organic Cotton is from Turkey. Both materials are spun into yarns in a certified facility in Turkey.

Where do you get your raw material? Where do you source your fabric from?

FABRIC AND GARMENT DETAILS

Locations and Timing

Shipping Emissions:

Sezzle

What if my package is returned to sender?

Do you offer a pick-up option?

Does FRANC ship in individual plastic bags?

What if my package is lost?

SHIPPING

Sizing

Where are your size charts?

How do I pick my size?

SIZING AND FIT

Where does the name Franc come from?

Where is your office located?

Where is your factory located?

How have you managed to make the clothes so affordable considering all the challenging aspects of ethical, slow fashion?

How long does it take to make a piece?

What made you want to get into the business of ethical, sustainable clothing?

Do your employees get benefits, paid sick days, etc.?

Do you sometimes keep stock low (on seasonal items specifically) to keep interest high?

What other brands and products are being pared with your basics in photos?

BRAND DETAILS

What kind of fabrics are your items made in?

Where are your fabrics made?

Can I change or cancel my order after it has been placed?

ORDER QUESTIONS

Return Policy

Condition of Your Return

Return Finer Details

How to Request a Return:

Return Drop Off Locations

What if I need an exchange?

What if my item is defective?

RETURNS

FRANC FRIENDS

FRANC Friends with Benefits

Which items are included in the warehouse sale?

Can I return or exchange items bought during the warehouse sale?

Is there free shipping during the warehouse sale?

Can I use my discount code?

Can I buy other regular-priced items during the warehouse sale?

Added Details

WAREHOUSE SALE

Will all my items ship together?

Can you explain the pre-order "stages"?

Can I return Pre-order items?

PRE-ORDER

Where do you get your raw material? Where do you source your fabric from?Updated 2 years ago