RETURNS

We want to make sure you are happy with your FRANC order. Our return process is easy you simply need to submit a request.

Return Policy

Questions:

Condition of Your Return

All garments must be unworn, unwashed, clean and with hangtags still attached (and untampered). Garments must be in the same original condition as when you received them.If you have a question about the condition of your item, please email us at retu

Return Finer Details

Choose an easy drop-off location if one is accessible for you. Drop-off locations are courtesy of our new partner ReturnBear and are conveniently located in Cadillac Fairview locations across Canada. Click here to start your return.ORChoose to use ou

How to Request a Return:

Head to our self-serve Return Portal, enter your order number and the email address used to make your purchase and simply follow the steps.Be sure to have your package post-marked and sent (or dropped off) within 14 days.

Return Drop Off Locations

Look For the Return Bear Kiosk (located at the help desk) at the following locations:. Ontario: CF Toronto Eaton Centre, CF Fairview Mall, CF Sherway Gardens, CF Fairview Park, CF Lime Ridge, CF Rideau Centre, CF Markville. De Arts, 300 Coxwell Ave,

What if I need an exchange?

If you need a new size or colour, you can use your gift card/store credit from your return to purchase. Unfortunately, we are not able to do straight exchanges as of yet.

What if my item is defective?

When something arrives already ruined (for whatever reason), if you notice a knitting hole, stitches are unfinished, or something else after approx 1 or 2 wears. Unfortunately, we cannot fix items after regular wear and tear come into play (worn hole