What if my package is lost?Updated a year ago

Once the carrier picks up the package, it is their responsibility for lost, delayed and/or misplaced packages; however, we will do whatever we can to help should anything happen. 

If needed, we will submit a ticket for an investigation with the carrier and will do our best to ensure your new items get to you. (Please note these investigations generally take up to 5-10 business days to be settled)